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Quality Management for Organizations Training Course

Getting “Customer Satisfaction” is what it is all about if you want to continue and grow your organization!

2 onsite days (14 hours) or 4 virtual sessions (3.5 hours each) | 14 contact hours (PDU’s)

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PRINTABLE COURSE CATALOG

COURSE DESCRIPTION

Want to see your customer smile and say “Thank You” at the end of your projects?

This course is designed to give you a working knowledge of quality management for operations, projects, and organizations. You will be able to use these concepts the very next day thus giving you the edge over your competition.

The course provides participants with the quality management principles, techniques, tools, and skills for next day applications useful in your organization regardless of the industry you are in – healthcare, government, service, engineering, manufacturing, education, etc.

The course utilizes the best practices for Quality Management as outlined by American Society for Quality (ASQ) and the Project Management Institute, A Guide to the Project Management Body of Knowledge (PMBOK® Guide).

This workshop is interactive, including small group exercises, large group discussions, and instructor facilitation.

LEARNING OBJECTIVES

After completing this course, you’ll be able to:

  • Understand the history of quality and why it is important.
  • Identify the basic concepts of quality.
  • Understand the different aspects of the Cost of Quality.
  • Put together a quality management plan.
  • Understand the difference between Quality Assurance and Quality Control.
  • Use the different Quality Control tools effectively.

PMI, PMP, and PMBOK are registered trademarks of Project Management Institute, Inc.

HELPFUL TIPS TO MAKE THE APPLICATION PROCESS EASIER

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The PMP Exam has been pushed back (again) to 2-Jan-2021.  If you are interested in getting people in your organization PMP Certified, you should try to get it done by the end of 2020.  This is the biggest change to the PMP Exam in history – it will require much more knowledge in order to pass.