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Quality Management for Organizations Training Course
Getting “Customer Satisfaction” is what it is all about if you want to continue and grow your organization!
2 onsite days (14 hours) or 4 virtual sessions (3.5 hours each) | 14 contact hours (PDU’s)
COURSE DESCRIPTION
Want to see your customer smile and say “Thank You” at the end of your projects?
This course is designed to give you a working knowledge of quality management for operations, projects, and organizations. You will be able to use these concepts the very next day thus giving you the edge over your competition.
The course provides participants with the quality management principles, techniques, tools, and skills for next day applications useful in your organization regardless of the industry you are in – healthcare, government, service, engineering, manufacturing, education, etc.
The course utilizes the best practices for Quality Management as outlined by American Society for Quality (ASQ) and the Project Management Institute, A Guide to the Project Management Body of Knowledge (PMBOK® Guide).
This workshop is interactive, including small group exercises, large group discussions, and instructor facilitation.
LEARNING OBJECTIVES
After completing this course, you’ll be able to:
- Understand the history of quality and why it is important.
- Identify the basic concepts of quality.
- Understand the different aspects of the Cost of Quality.
- Put together a quality management plan.
- Understand the difference between Quality Assurance and Quality Control.
- Use the different Quality Control tools effectively.
I have learned so much...
Anyone who is looking for growth and development in the Project Management field will undoubtedly benefit from Doug’s teachings. His humor kept me engaged throughout the class, while he also kept on point of the planned topics and exercises. I have learned so much from him! — Tia McIntosh
PMI, PMP, and PMBOK are registered trademarks of Project Management Institute, Inc.