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Quality Management for Organizations Training Course

Getting “Customer Satisfaction” is what it is all about if you want to continue and grow your organization!

2 onsite days (14 hours) or 4 virtual sessions (3.5 hours each) | 14 contact hours (PDU’s)

Onsite/Virtual Courses Index
PRINTABLE COURSE CATALOG

COURSE DESCRIPTION

Want to see your customer smile and say “Thank You” at the end of your projects?

This course is designed to give you a working knowledge of quality management for operations, projects, and organizations. You will be able to use these concepts the very next day thus giving you the edge over your competition.

The course provides participants with the quality management principles, techniques, tools, and skills for next day applications useful in your organization regardless of the industry you are in – healthcare, government, service, engineering, manufacturing, education, etc.

The course utilizes the best practices for Quality Management as outlined by American Society for Quality (ASQ) and the Project Management Institute, A Guide to the Project Management Body of Knowledge (PMBOK® Guide).

This workshop is interactive, including small group exercises, large group discussions, and instructor facilitation.

LEARNING OBJECTIVES

After completing this course, you’ll be able to:

  • Understand the history of quality and why it is important.
  • Identify the basic concepts of quality.
  • Understand the different aspects of the Cost of Quality.
  • Put together a quality management plan.
  • Understand the difference between Quality Assurance and Quality Control.
  • Use the different Quality Control tools effectively.

PMI, PMP, and PMBOK are registered trademarks of Project Management Institute, Inc.

It has never been more urgent than it is right now to get your PMP® Certification. If you think COVID-19 has changed things, wait until January 2, 2021, when you see what PMI has in store for PMP® certification testing.

Learn More and Register

Because we believe that it’s imperative to act now, IPDI has scheduled a one time PMP® Prep Overview course as six (6) 90 min virtual sessions from 10:30 am – 12:00 Noon EDT on September 14, 16, 18, 21, 23, and 25 (for a total of 9 hours).